The central hub for communication. This is used to communicate and receive updates from teams and multiple tools. It’s also our ‘go to’ to establish if someone is available. (Note – avoid long-winded work related discussions / debates on Slack and move these to Discourse instead).
You can read more about how we use Slack here.
Our productivity suite that covers email (Gmail), calendar, docs (Drive) and communication (Hangouts).
- Gmail - our email communication platform. Everyone has an email address and we have several groups and dedicated team mailboxes as well. You can find a listing of all of the groups and shared mailboxes here.
- Calendar - used to schedule meetings and calls internally and externally. All meetings / calls involving an external party or more than 2 Hotjar team members are scheduled with a calendar event.
- Docs – used for presentations, research, workings, manuals, guides or other form of documentation that requires collaboration.
- Hangouts – Meetings scheduled in the Google apps Calendar are automatically assigned a Hangouts link. This is used for our daily calls. Used when a topic needs to be discussed or when it’s faster to work with a colleague/the team over a call. Please use google hangouts for calls where the number of participants does not exceed 20. Example: Daily scrum calls
Our Human Resources Information System (HRIS). All personal data including the history of roles, promotions and compensation changes are recorded here. This tool is also used for booking leave.
Our tool for official team announcements and non-chat based discussions. This is used for leave announcements, company updates, key product decisions, research results etc.
Posts to Discourse are made to ask for more in-depth feedback from the team on something you may work on or to make announcements such as taking leave. You can read more about how we use Discourse on this page.
Yes, we eat our own dog food...and lots of it. We use our own tools to improve our site, collect user feedback, create surveys, and collect NPS scores. The Customer Experience team and Dev team also use Hotjar to access user’s accounts to help solve user issues.
This is used to manage, plan and update the Hotjar product backlog, weekly iteration Kanban and updates to be announced to users.
This is our knowledge base. You're actually reading this page using Confluence. Every department has there own space. We use Confluence to document our processes, procedures, how-to's and much more.