Need to get a message out but you're not sure which communication tool is best? Here's a cheat sheet:
|Tool||Best for||Not ideal for|
|Slack||Matters of urgent communication or a quick instant message.||Communicating anything longer than a sentence or two, or non-urgent information that does not require a quick response.|
|Email / Gmail||Communication intended for a small or select audience that requires a lengthy response or time to digest.||Not good for urgent, time-sensitive matters or things that you want to share broadly.|
Internal ticketing system used for submitting requests or questions for help from teams across the company.
|Private or sensitive requests, suggestions, discussions.|
|Written team collaboration/sharing and communication that will be searchable by future readers.||Private communications, or as a location for finalized documentation.|
|Confluence||Documenting current processes, procedures, and FAQs.||Making announcements or having discussions (but feel free to comment on things that are posted on this platform)|
|Meet||Voice, video, and screen sharing for audiences less than 150. It also works better for internal use.||Conversations with external audiences (i.e. demos and vendor meetings).|
|Voice, video, and screen sharing for audiences of more than 20. It also works better for external use.||This tool is a little too cumbersome to use for 1 on 1, scrum, or small internal communications.|
If you have something lengthy that requires a time-sensitive response, consider emailing it to the recipient and notifying them on Slack that you have sent them an urgent email.