Communication Cheat Sheet

Need to get a message out but your not sure which communication tool is best? Here's a cheat sheet:


ToolBest forNot ideal for

SlackMatters of urgent communication or a quick instant message.Communicating anything longer than a sentence or two, or non-urgent information that does not require a quick response.

Email / GmailCommunication intended for a small or select audience that requires a lengthy response or time to digest.Not good for urgent, time-sensitive matters or things that you want to share broadly.

Discourse

Written team collaboration/sharing and communication that will be searchable by future readers.Private communications, or as a location for finalised documentation.

ConfluenceDocumenting current process, procedures, and FAQs.Making announcements or having discussions (but feel free to comment on things that are posted on this platform)

MeetVoice, video, and screen sharing for audiences less than 20. It also works better for internal use.Conversations with external audiences (i.e. demos and vendor meetings). Also, Meet can only support meetings of no more than 25.

Zoom

Voice, video, and screen sharing for audiences of more than 20. It also works better for external use.This tool is a little too cumbersome to use for 1 on 1, scrum or small internal communications.