At Hotjar we're inspired by communicating with our users and within our team. We hate bureaucracy and slow-moving organizations – but we're suckers for well-defined processes. We love lean, iterative improvements and our success is measured by the value we create for our users. Here are the core values we live by:
1. Obsess over our users
We work vigorously to earn and keep our users' loyalty.
We prioritize and make decisions based on what is valuable for our customers.
We aim to deliver a WOW experience.
2. Be bold and move fast
We deliver on commitments by focusing on speed and ruthless prioritization without compromising on quality.
We are not afraid of making mistakes and view decisions as reversible.
We care about the company's reputation and results which drives us to act with a sense of urgency.
3. Work with respect
We are honest, tolerant and inclusive.
We work together absent of egos and political agendas.
We respect ourselves by balancing work with a healthy lifestyle.
4. Build trust with transparency
We communicate with our team and users in a clear and open way.
We give each other radically candid feedback and never wait to do so.
We have the courage to speak up, ask for help, and connect with others in a genuine way.
5. Learn by doing
We are curious about new possibilities and take action to explore them.
We challenge ourselves to do things differently and measure the impact of change.
We quickly deliver the smallest unit of quality work, examine the results, and continuously improve.