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  • Any activity that may adversely impact or damage the reputation of Hotjar.

  • Downloads of material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of a third party. This includes unauthorized copying of copyright material, digitization, and distribution of copyright photographs, software.

  • Downloading of any unlicensed or ‘hacked’ illegal software.

  • Knowingly accessing or sending:

  • Material likely to encourage an illegal act

  • Information about, or software designed for, breaching security controls or creating computer viruses

  • Material that is obscene, sexually explicit, defamatory, incites or depicts violence, or describes techniques for criminal or terrorist acts (unless it is related to a customer support issue)

  • Material that is illegal under local or International law

  • Material that conflicts with Hotjar's Core Values of Respect

  • Excessive personal use of the internet.

  • Compromising security controls of Hotjar, its customers, or any other person or organization.

  • Any activities that intentionally adversely affect the ability of others to use Hotjar services.

  • Making any statement on your own behalf or on behalf of Hotjar that may cause offense, libel or damage the reputation of others.

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4.1 System/Application Password Security

General

  • Wherever available, use Okta or Google Single Sign On (SSO) instead of username & password.

  • When SSO is not possible, you must create secure passwords using the guidance below.

  • User Access to the systems is controlled by the use of UserIDs and passwords. Unless specifically stated, all UserIDs and passwords are unique to each individual and consequently, you will be accountable for all actions on systems that are linked to your login ID.

  • You are personally responsible for controlling access to your computer and therefore it is necessary that you strictly follow the measures stated below.

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