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Verify the Email Source

It’s crucial to validate the legitimacy of the emails you receive during your job search with Hotjar. Always ensure that the initial communications you receive come from a verifiable Hotjar email address. Our legitimate team members will use email addresses that end with our official email domain – @hotjar.com. This simple check can help you distinguish between genuine correspondence from Hotjar and potentially fraudulent messages.

Check the Channel of Communication

Hotjar maintains specific communication channels for official correspondence – these include email from a company email account or via LinkedIn from an employee of the company. Hotjar does not initiating contact with job seekers through text messages, Google Chat and Microsoft Outlook.

If you receive unsolicited job offers or messages via text, or through these platforms claiming to be from Hotjar, exercise caution. It’s advisable to question the authenticity of such communications and verify their source.

Confirm the Job Posting’s Source

When exploring job opportunities, ensure that any job postings shared with you originate from our official careers site: https://www.hotjar.com/careers/. We provide a secure and dedicated platform for posting job vacancies. By verifying the source of job listings and applying only through our official channels, you can significantly reduce the risk of falling victim to fraudulent job postings from unauthorized sources. Eventually, our Talent Acquisition Partners can reach out to you directly via LinkedIn for jobs that are not live (see Channel of Communication above)

Detect Fraudulent Communications by Analyzing Writing Style

Scammers often reveal themselves through unprofessional and poorly formatted emails and documents. Pay attention to the quality and professionalism of the correspondence you receive. Letters of employment, benefits overviews, and other official documents from Hotjar should not only come from a verified communication channel, but also be well-structured, free from grammatical errors, and adhere to our established branding guidelines. If you notice inconsistencies or unprofessionalism, it’s a strong indicator of a potential scam.

Personal Information Protection

Protecting your personal information is paramount. Hotjar will never request full personal information details, such as your Social Security number, via email. Upon hire, you will go through our ATS (GreenHouse) and HRIS (Bamboo) to input such information. Be cautious if you receive such requests and always exercise discretion when sharing sensitive information. If you’re unsure about the authenticity of a request, verify the request’s legitimacy through official Hotjar channels and report it if you suspect fraudulent activity.

Equipment Purchases/Money and Cryptocurrency Requests

Before or after being hired by Hotjar, you will never be asked to send funds for equipment purchases or any other reason. This is an uncommon and suspicious request to come from any company. If you encounter such a request, you must exercise extreme caution and refrain from complying. Verify the request’s legitimacy through official company channels and report it if you suspect fraudulent activity.

Next Steps and Additional Resources

• If you are unsure if you have been contacted or have received any communication from an imposter/scammer, please email recruitment@hotjar.com for support.

• If you have been contacted or have received any communication from an imposter/scammer, please be sure to block communications from the sender, report to local authorities, and report incidents directly to the platform on which it was received.

• You can find LinkedIn and/or Google’s scam forms here: LinkedIn Help, Google Support

• If you think you’ve already been subject to a fake job scam impersonating Hotjar, there are several ways to protect yourself, and you should ensure that the proper authorities are aware. Here is a link to a helpful article by Indeed on the topic: 17 Common Job Scams and How To Protect Yourself

• To learn more about online employment scams, visit:

  • Federal Trade Commision Consumer Advice: Job Scams

  • How to avoid getting tricked by the ‘You’re hired’ scams

By diligently following these guidelines and remaining vigilant throughout your job search, you can safeguard yourself against potential scams and fraudulent activities while pursuing opportunities with Contentsquare. Your security and peace of mind are our top priorities, and we encourage you to reach out to our official channels if you have any doubts or concerns during your application process.